Daniel Williams

UKGC Suspends Online Gambling Operating Permits of In Touch Games Limited with Immediate Effect

Earlier this month, the UK gambling regulatory body published an official announcement that a company that offered its services to British players online has had its operating licences suspended.

The UK Gambling Commission (UKGC) revealed that it had suspended In Touch Games Limited’s bingo, casino and gambling software remote operating permits No.: 0020901-R-104264-033 as it executes a review under section 116 of the Gambling Act of 2005. As the watchdog revealed, the suspension took place with immediate effect.

The aforementioned review of the company’s licences and the following suspension came as a result of concerns that the operator may have breached the country’s gambling laws with some of its activities and that it may be unfit to continue holding on official permits for its linseed activities. The UKGC suspected that the company failed to follow its licence conditions associated with the provision of fair and transparent terms and practices, money laundering, and reporting key events.

The UK gambling watchdog had made the decision to suspend the three online gambling licences of the company under the provisions of section 118(2) of the Gambling Act.

The suspension does not prevent In Touch Games Limited from allowing its customers to access their accounts on its company’s gambling platforms and withdraw their funds. Currently, the operating permit’s holder operates a number of websites, including cashmo.co.uk, casino2020.co.uk, casino.mfortune.co.uk, bonusboss.co.uk, mfortune.co.uk, mrspin.co.uk, drslot.co.uk, slotfactory.com, jammymonkey.com, and pocketwin.co.uk.

Customers can access the operator through its websites.

In Touch Games Limited Facing Regulatory Action Once Again

The UK Gambling Commission highlighted that it made it clear to In Touch Games Limited that it is expected to focus on treating its customers in a fair manner during the course of the licence suspension. The company is also supposed to keep its patrons fully posted on any developments associated with the review and the suspension that might affect them.

This is not the first time the operator faced regulatory action. In January 2023, it was hit by a massive financial penalty after the Gambling Commission found that it had violated some social responsibility and anti-money laundering rules. At the time, the country’s gambling watchdog revealed that In Touch Games had failed to stay in line with a March 2022 compliance assessment and, as a result, forced the online gambling operator to pay a £6.1-million fine.

Back in 2021, the gambling company paid a £3.4-million fine, and before that, in 2019, it paid a £2.2-million settlement for a number of regulatory failures.

As mentioned above, the online gambling licences holder failed to stay in line with some AML and SR rules. It was also found guilty of not adequately taking into consideration the risk of a certain customer having links to high-risk jurisdictions, being a politically exposed person (PEP), and being a beneficiary of a life insurance policy.

Olivia Cole

Olivia Cole has worked as a journalist for several years now. Over the last couple of years she has been engaged in writing about a number of industries and has developed an interest for the gambling market in the UK.

Daniel Williams

Author: Jerry Lewis